Customer Success Manager at Collibra in Remote
Joining Collibra's CSM team:
As a Customer Success Manager you will be on point and responsible for building and maintaining relationships with Collibra customers. You'll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our tool. You will have an integral position within Collibra, working closely with Sales, Support, Product Management and Customer Success to ensure our customer's success - ultimately securing the renewal and driving growth. Customer Success Managers at Collibra are responsible for:
Collaborating with our customers to build and execute customer success plans driving adoption and growth Identifying critical needs of our customers and mapping appropriate resources cross-functionally including:
product management, education, support, professional services, coaching and partners Driving executive engagement to gain Collibra sponsorship Partnering closely with Regional Sales Managers other internal stakeholders to provide input into account planning and drive growth Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day to day operations. You Have:
5-10 years of experience managing large enterprise SaaS accounts Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell Supported a high volume of accounts and have identified and improved gaps in driving adoption Experience carrying and achieving quota Worked in a non-traditional office environment using virtual teaming and working remotely You Are:
Flexible and nimble with the ability to embrace and leverage change Curious and positive with a passion to learn, innovate, and improve Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions Able to positively influence internal and external stakeholders through strong interpersonal skills Able to articulate the importance and value of Collibra to Business and IT executives Willing to travel up to 50% in a post-pandemic world Measuring Success:
Reporting to a Regional Customer Success Manager, measures of success are:
Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current CSMs and be certified to pitch Collibra Within your 3rd month, you will be fully ramped, have begun account planning, been introduced to all of your customers and begin introducing adoption plans with your customer Within your 6th month, you will have executed adoption plans with your top customers, begun delivering business reviews and identified opportunities for adoption and growth within all of your accounts Benefits at Collibra We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our Be well benefit programs encompass the following strategic pillars:
Be Healthy:
Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our Be well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back. Be With Family:
We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours! Be Kind:
Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers. Be Unplugged:
Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons - all of which you're actively encouraged to use! Be Informed:
Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more! Be Together:
Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
As a Customer Success Manager you will be on point and responsible for building and maintaining relationships with Collibra customers. You'll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our tool. You will have an integral position within Collibra, working closely with Sales, Support, Product Management and Customer Success to ensure our customer's success - ultimately securing the renewal and driving growth. Customer Success Managers at Collibra are responsible for:
Collaborating with our customers to build and execute customer success plans driving adoption and growth Identifying critical needs of our customers and mapping appropriate resources cross-functionally including:
product management, education, support, professional services, coaching and partners Driving executive engagement to gain Collibra sponsorship Partnering closely with Regional Sales Managers other internal stakeholders to provide input into account planning and drive growth Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day to day operations. You Have:
5-10 years of experience managing large enterprise SaaS accounts Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell Supported a high volume of accounts and have identified and improved gaps in driving adoption Experience carrying and achieving quota Worked in a non-traditional office environment using virtual teaming and working remotely You Are:
Flexible and nimble with the ability to embrace and leverage change Curious and positive with a passion to learn, innovate, and improve Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions Able to positively influence internal and external stakeholders through strong interpersonal skills Able to articulate the importance and value of Collibra to Business and IT executives Willing to travel up to 50% in a post-pandemic world Measuring Success:
Reporting to a Regional Customer Success Manager, measures of success are:
Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current CSMs and be certified to pitch Collibra Within your 3rd month, you will be fully ramped, have begun account planning, been introduced to all of your customers and begin introducing adoption plans with your customer Within your 6th month, you will have executed adoption plans with your top customers, begun delivering business reviews and identified opportunities for adoption and growth within all of your accounts Benefits at Collibra We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our Be well benefit programs encompass the following strategic pillars:
Be Healthy:
Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our Be well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back. Be With Family:
We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours! Be Kind:
Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers. Be Unplugged:
Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons - all of which you're actively encouraged to use! Be Informed:
Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more! Be Together:
Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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